Please remember that we print our apparel as it sold, so pieces are made to order, so we will only return/replace/refund your order if it is damaged, has quality issues or is misprinted. Please make sure you order the correct size.
To start a return, you can contact us at hello[at]ontheseine.com your return is accepted, you will be responsible for sending the item back to us, if necessary. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello[at]ontheseine.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.